Return Policy
Hand Dryers Direct may accept returns for any unopened, unused products within 14 days from invoice date. It is important that all original packaging be included to qualify for a refund.
Several types of goods are exempt from being returned. Any gift cards, perishable goods, sanitary goods or consumable goods are exempt & non-returnable. Any special order item will attract a restocking fee of 20-30% unless otherwise advised, and in some instances may be non-returnable.
On any change of mind or not fit for purpose orders any shipping costs incurred by Hand Dryers Direct are non-refundable. Even if you have received free shipping on an order, a cost has still been incurred by Hand Dryers Direct to freight that order and will be deducted from your credit (minimum of $30 AUD).
Should your item be defective, damaged or wrong, Hand Dryers Direct will pay for return shipping.
Any claims for damages or shortages MUST be communicated within 24 hours without exception. Please ensure you check all deliveries and items upon receiving them. If a product is damaged please email us with your invoice number and photos of the damaged goods.
Return Process;
Should you wish to initiate a return, please contact our customer service team at info@handdryersdirect.com.au, we shall typically respond to this email within 48 hours. From there we will advise any cost implications of your return and issue you with a return authority. If the product is defective or damaged we will be in contact with you to organise collection. For any other return including not fit for purpose, change of mind or no longer required, please organise a trackable way to ship the items back to the address specified on the return authority. Please allow a minimum of 7 days from the goods being returned to Hand Dryers Direct for a credit to be issued, from there standard payment provider processing times shall apply.
Credits will only be issued to the original form of payment.
For specific warranty claim information please visit the Warranty link at the bottom of this page.
Several types of goods are exempt from being returned. Any gift cards, perishable goods, sanitary goods or consumable goods are exempt & non-returnable. Any special order item will attract a restocking fee of 20-30% unless otherwise advised, and in some instances may be non-returnable.
On any change of mind or not fit for purpose orders any shipping costs incurred by Hand Dryers Direct are non-refundable. Even if you have received free shipping on an order, a cost has still been incurred by Hand Dryers Direct to freight that order and will be deducted from your credit (minimum of $30 AUD).
Should your item be defective, damaged or wrong, Hand Dryers Direct will pay for return shipping.
Any claims for damages or shortages MUST be communicated within 24 hours without exception. Please ensure you check all deliveries and items upon receiving them. If a product is damaged please email us with your invoice number and photos of the damaged goods.
Return Process;
Should you wish to initiate a return, please contact our customer service team at info@handdryersdirect.com.au, we shall typically respond to this email within 48 hours. From there we will advise any cost implications of your return and issue you with a return authority. If the product is defective or damaged we will be in contact with you to organise collection. For any other return including not fit for purpose, change of mind or no longer required, please organise a trackable way to ship the items back to the address specified on the return authority. Please allow a minimum of 7 days from the goods being returned to Hand Dryers Direct for a credit to be issued, from there standard payment provider processing times shall apply.
Credits will only be issued to the original form of payment.
For specific warranty claim information please visit the Warranty link at the bottom of this page.